RETURN POLICY
30 days return/exchange policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
YUBAMAJEWELRY online shop sells based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test the products you ordered are working properly before we pack them and send them to you. It is therefore essential that you have viewed all of the jewels described in detail on our website before placing your order.
To be eligible for returns, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
gift cards
There are some instances where only partial refunds (if any) are granted.
Refunds (if applicable)
Once you have received and inspected your return, we will send an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still haven't received your refund yet, please contact us at yubamashop@gmail.com
Return service procedure
To request a return, please contact customer service. A representative will contact you via email with instructions. If you need help, please email us If it is a quality issue, please provide the order number and attach clear photos of the items that are the problem.
Upon acceptance of your return, a refund will be issued to the original method of payment. Any promotional gifts must also be returned with the returned item.
The returned item must be kept in the original condition in which you received it.
Return address (please contact customer service to obtain the return address)
Please be sure to provide us with the tracking ID and receipt after your return.
exchanges (if any)
Products must be in perfect condition with no visible signs of being used, otherwise no product will be returned.
All returns must be:
Unworn
No signs of wear or damage
In its original condition with tags still attached (if any)
In all original packaging (box and bag included)
YUBAMAJEWELRY will not be responsible for increased fees due to large packages and reserves the right to deduct additional shipping fees from your refund amount where applicable. In the event that the returned item does not meet the above return guidelines,
YUBAMAJEWELRY has the right to refuse the return and ship the item back to the customers.
shipping
Please note that the original shipping fee is non-refundable and will be deducted from the refundable amount. You are responsible for paying these fees and we cannot waive or refund them, even if the order is returned to us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
Post your return or exchange
Please keep proof of your postage in case your package is lost in transit. We recommend choosing a tracked service.
Packages will be processed within 1-5 business days from the date of receipt of the returns/exchange. Please email us at yubamashop@gmail.com if you have not received a notification after the processing time with proof of postage to ensure a prompt replacement or refund.
YUBAMAJEWELRY reserves the right to make any modifications to this policy at any time. Notice of any changes will be posted on this page. If you have any questions regarding cancellation or any of our other policies, please contact our customer service representatives.
contact information
For more information, you can contact our customer service email: yubamashop@gmail.com